Here are some frequently asked questions pertaining to our shows as well as our dance parties. If you have any other questions that are not listed here, please visit our contact page and send us a message.
Our box office is located at Toad’s Place and is open Monday-Friday,
from 11am-6pm. Tickets for our shows can be purchased in person
or over the phone during these hours, and can also be purchased
during other shows.
Tickets can also be purchased through etix.com (links are located next to each show), and the following FYE locations: Meriden - Milford – Trumbull – Waterbury - Waterford.
Service charges for tickets:
Box office: There is no service charge for tickets purchased in person at the box office. There is a small fee for phone orders through the box office, $2.00-$2.50 per ticket, depending on the ticket price.
FYE: $4.75 per ticket.
Etix.com: Service charges vary depending on the ticket price.
The box office & ticket window accept cash, Visa, Mastercard,
Amex & Discover cards.
The bars at Toad’s accept cash, Visa, Mastercard, Amex & Discover cards. Additionally, there is an ATM near the front door, and another outside of the Rock Shop.
All sales are final. There are no refunds or exchanges.
If a show is postponed or rescheduled, the new date will be posted to the website and your ticket for the original show will be honored, or you may have a refund at point of purchase. Refunds for postponements/rescheduled dates are determined on a show by show basis. If a show is canceled, refunds will be given at point of purchase.
Toad’s Place is not responsible for the validity of any ticket purchased through a third party seller, and also not responsible for refunding any tickets from a third party seller.
There are several pay lots in the area, visit ParkNewHaven.com for
There is also metered parking throughout the city. All meters in New Haven accept coins as payment, as well as the ParkMobile app. Many of the meters throughout the downtown area accept Visa, Mastercard or Discover cards. The meters are in effect until 9pm Monday-Saturday (excluding holidays). After 5pm, there are no time limits associated with any meter. Please check each meter for time and rate.
All ages shows are 13 and over. Anyone under the age of 16 must
be accompanied by a parent or guardian over the age of 21.
For 18+ shows, anyone under the age of 18 must be accompanied by a parent or guardian over the age of 21.
Yes, during the winter months. Each coat is $2, and we check clothing only, no bags.
Toad’s Place is a smoke-free establishment. We have a designated smoking area out front. Please ask a staff member and they will direct you to it.
Photo policy is determined on a per show basis, as directed by each
artist’s specifications. Please call the box office to find out about
the show you are interested in.
Toad’s Place does not offer press or photo/audio/video passes, but we can potentially forward you to the management of the artist.
Courtyard New Haven at Yale – 30 Whalley Ave. – 203.777.6221
The Omni New Haven Hotel at Yale – 155 Temple St. – 203.772.6664
La Quinta Inn & Suites – 400 Sargent Dr. – 203.562.1111
Yes, we have two coatchecks located in the basement as well as upstairs in Lilly's Pad.
Valid ID & college ID required for entry, photos not accepted.
Under 21 with a college ID: $12
21 with a college ID: $5
College student's guest: $15
Yes, we do. Fill out a form on the contact page, or call the club during business hours 11am-6pm Monday-Friday at 203-624-TOAD #0.
College dance parties are hosted Saturday nights from 8:30PM until 1:50AM.
18 with a college ID and 19 without.
Dress to impress - neat attire. No Timberlands, no chains, no hats.