Frequently Asked Questions

Here are some frequently asked questions pertaining to our shows as well as our dance parties. If you have any other questions that are not listed here, please visit our contact page and send us a message.

Concerts

WHERE CAN I BUY TICKETS FOR TOAD’S PLACE SHOWS?

Our box office is located at Toad’s Place and is open Monday-Friday, from 11am-6pm. Tickets for our shows can be purchased in person or over the phone during these hours, and can also be purchased during other shows.

Tickets can also be purchased through etix.com (links are located next to each show), and the following FYE locations: Meriden - Milford – Trumbull – Waterbury - Waterford.

Service charges for tickets:

Box office: There is no service charge for tickets purchased in person at the box office. There is a small fee for phone orders through the box office, $2.00-$2.50 per ticket, depending on the ticket price.

FYE: $4.75 per ticket.

Etix.com: Service charges vary depending on the ticket price.


WHAT PAYMENT TYPES ARE ACCEPTED?

The box office & ticket window accept cash, Visa, Mastercard, Amex & Discover cards.

The bars at Toad’s accept cash, Visa, Mastercard, Amex & Discover cards. Additionally, there is an ATM near the front door, and another outside of the Rock Shop.


WHAT IS YOUR REFUND POLICY?

All sales are final. There are no refunds or exchanges.

If a show is postponed or rescheduled, the new date will be posted to the website and your ticket for the original show will be honored, or you may have a refund at point of purchase. Refunds for postponements/rescheduled dates are determined on a show by show basis. If a show is canceled, refunds will be given at point of purchase.

Toad’s Place is not responsible for the validity of any ticket purchased through a third party seller, and also not responsible for refunding any tickets from a third party seller.


WILL YOU RELEASE ANY TICKETS TO A SOLD OUT SHOW?

No.


WHERE CAN I PARK?

There are several pay lots in the area, visit ParkNewHaven.com for more information.

There is also metered parking throughout the city. All meters in New Haven accept coins as payment, as well as the ParkMobile app. Many of the meters throughout the downtown area accept Visa, Mastercard or Discover cards. The meters are in effect until 9pm Monday-Saturday (excluding holidays). After 5pm, there are no time limits associated with any meter. Please check each meter for time and rate.


WHAT ARE THE AGE REQUIREMENTS/RESTRICTIONS FOR TOAD’S SHOWS?

All ages shows are 13 and over. Anyone under the age of 16 must be accompanied by a parent or guardian over the age of 21.

For 18+ shows, anyone under the age of 18 must be accompanied by a parent or guardian over the age of 21.


DO YOU HAVE A COAT CHECK?

Yes, during the winter months. Each coat is $2, and we check clothing only, no bags.


DO YOU ALLOW SMOKING?

Toad’s Place is a smoke-free establishment. We have a designated smoking area out front. Please ask a staff member and they will direct you to it.


WHAT ARE YOUR AUDIO/VIDEO/PHOTO POLICIES?

Photo policy is determined on a per show basis, as directed by each artist’s specifications. Please call the box office to find out about the show you are interested in.

Toad’s Place does not offer press or photo/audio/video passes, but we can potentially forward you to the management of the artist.


ARE THERE ANY HOTEL SUGGESTIONS IN THE AREA?

Courtyard New Haven at Yale – 30 Whalley Ave. – 203.777.6221

The Omni New Haven Hotel at Yale – 155 Temple St. – 203.772.6664

La Quinta Inn & Suites – 400 Sargent Dr. – 203.562.1111



Dance Parties

Do you have a coatcheck?

Yes, we have two coatchecks located in the basement as well as upstairs in Lilly's Pad.


Is this dance party strictly for college kids?

In order to gain admittance into the club, you need to have a college ID or be in the same party as someone who has a college ID.


What is the entrance fee?

Under 21 with a college ID: $12

21 with a college ID: $5

College student's guest: $15


Do you have a lost and found?

Yes, we do. Fill out a form on the contact page, or call the club during business hours 11am-6pm Monday-Friday at 203-624-TOAD #0.


What hours does the dance party run?

College dance parties are hosted Saturday nights from 8:30PM until 1:50AM.


How old do you have to be to enter?

18 with a college ID and 19 without.


Is there a dress code?

Dress to impress - neat attire. No Timberlands, no chains, no hats.



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